Stolen Packages

Stolen Packages

Your Shield Against Package Theft

 

Porch pirates and mail theft are unfortunate realities in today’s world. With ShipGuard+, you don’t have to worry about the security of your deliveries. We offer comprehensive protection against stolen packages, giving you peace of mind from checkout to delivery.

 

How We Protect You

  • After-Delivery Coverage: Our protection extends beyond delivery confirmation.
  • Hassle-Free Claims: Quickly file a claim if your package goes missing after delivery.
  • Swift Resolutions: We aim to resolve theft claims within 3-5 business days.

Steps to Take if Your Package is Stolen

 

1. Confirm Delivery:

   – Check your tracking information to ensure the package was marked as delivered.

2. Inspect Your Property:

   – Look around your delivery area; sometimes packages are placed in hidden spots.

3. Check with Neighbors:

   – Occasionally, packages are mistakenly delivered to a nearby address.

4. Document the Incident:

   – Note the date and time you discovered the package was missing.

5. File a Claim:

   For Customers:

  • Go to our Make a Claim page to file your claim.
  • Fill out the form with your order details and a description of the issue.
  • Submit the claim for processing.

   For Businesses:

  • Access the customer’s order in your OMS.
  • Click “Submit ShipGuard+ Claim.”
  • Provide any additional details and submit.

Preventive Measures

While ShipGuard+ has you covered, here are some tips to enhance package security:

Delivery Instructions: Request packages be left in a secure location.

Signature Confirmation: Opt for deliveries that require a signature.

Security Cameras: Install cameras to deter potential thieves.

Package Lockers: Use locker services when available.

Our Commitment

We understand the frustration that comes with a stolen package. That’s why we’re dedicated to making the replacement or refund process as smooth as possible. With ShipGuard+, you’re not just getting shipping protection—you’re gaining a reliable partner who looks out for your best interests.

Don’t let the fear of theft dampen your shopping experience. Choose ShipGuard+ for secure, worry-free deliveries.