Say Goodbye to Missing Mail Worries
Lost packages can disrupt your plans and cause unnecessary stress. ShipGuard+ is here to ensure that a misplaced shipment doesn’t become your problem. Our lost package protection guarantees that you’ll receive your items or get your money back—no ifs, ands, or buts.
What We Cover
- In-Transit Loss: Packages that disappear between the seller and your doorstep.
- Incorrect Routing: Shipments sent to the wrong address and not recovered.
- Unexplained Delays: Orders that have no tracking updates for an extended period.
Monitor Tracking Information:
Keep an eye on your package’s tracking updates.
Allow for Delays:
- Sometimes, carriers experience delays. If there’s no update after a reasonable period, proceed to the next step.
Initiate a Claim:
For Customers:
- Go to our Make a Claim page to file your claim”
- Provide your order number and contact information.
- Describe the issue and submit the claim.
For Businesses:
- Open the relevant order in your OMS.
- Click on “Submit ShipGuard+ Claim.”
- Complete the required fields and send it our way.
Our Resolution Process
Investigation
We liaise with the carrier to determine the package’s status.
Decision
If the package is confirmed lost, we proceed with a resolution.
Compensation Options
Replacement: We’ll arrange for the item to be resent.
Refund: Receive a full refund for the lost item.
Why Choose ShipGuard+ for Lost Packages
- Peace of Mind: Shop knowing that you’re protected against loss.
- Efficient Service: Quick claim processing to reduce wait times.
- Excellent Support: Our team is ready to assist you throughout the process.
With ShipGuard+, a lost package doesn’t mean a lost cause. We’ve got you covered from start to finish.