Coverage Basics

Comprehensive Coverage You Can Count On

 

At ShipGuard+, we offer robust protection that covers all the common shipping mishaps. Our comprehensive coverage ensures that whether a package is lost, damaged, or stolen, both businesses and customers are safeguarded against unforeseen issues. Understanding the specifics of our coverage helps you and your customers feel confident every step of the way.

What Our Coverage Includes

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Lost Packages

In-Transit Loss

Protection from Departure to Delivery:

  • ShipGuard+ covers packages from the moment they leave the seller’s facility until they reach the customer’s doorstep.
  • If a package goes missing at any stage during transit, we’ve got you covered.

 

Situations We Cover:

  • In-Transit Losses: Packages that disappear while en route to the destination.
  • Misrouted Shipments: Items sent to the wrong address and not recoverable.
  • Unexplained Absences: Shipments with no tracking updates for an extended period.

 

Resolution Options:

  • Replacement: We’ll facilitate sending a new item to the customer promptly.
  • Refund: Offer a full refund if a replacement isn’t preferred or possible.
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Damaged Goods

Package Issues

Protection Against Transit Damage:

  • Shipping can be unpredictable, and items may suffer damage despite careful packaging.
  • ShipGuard+ covers physical damages that occur during the shipping process.

 

Types of Damage Covered:

  • Physical Damage: Breakage, dents, or cracks caused by mishandling.
  • Water Damage: Items damaged due to exposure to moisture while in transit.
  • Packaging Failures: Damage resulting from compromised packaging integrity.

 

Resolution Options:

  • Replacement: Arrange for a new item to be sent to the customer.
  • Refund: Provide a full refund if the customer prefers.
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Stolen Packages

Theft

Protection Extends Beyond Delivery:

  • Even after a package is marked as delivered, theft can occur.
  • ShipGuard+ covers instances where packages are stolen from the delivery location.

 

Situations We Cover:

  • Porch Piracy: Theft of packages from the customer’s property after delivery.
  • Mailroom Theft: Items stolen from communal mail areas in apartments or offices.
  • Unauthorized Acceptance: Packages accepted by someone other than the intended recipient and not received.

 

Resolution Options:

  • Replacement: Quickly send a new item to replace the stolen one.
  • Refund: Issue a full refund if a replacement isn’t suitable.

Exclusions and Limitations

 

While we strive to offer comprehensive coverage, certain situations are outside the scope of ShipGuard+:

Non-Delivery Issues Not Related to Shipping Mishaps:

  • Delays due to customs or regulatory holds.
  • Items seized by authorities for legal reasons.

Incorrect Address Provided:

  • Packages lost due to the customer providing an incorrect or incomplete shipping address.

Natural Disasters and Force Majeure Events:

  • Losses resulting from events beyond control, such as earthquakes, hurricanes, or other natural disasters.

Unauthorized Returns:

  • Items returned without following the proper return procedures, leading to loss or damage.

How Our Coverage Benefits You

For Businesses:

Enhanced Customer Trust:

  • Offering comprehensive coverage builds confidence in your brand.

Reduced Financial Risk:

  • Mitigate losses from reshipping items or issuing refunds without coverage.

Improved Customer Service:

  • Streamlined claims process reduces workload on your support team.

 

For Customers:

Peace of Mind:

  • Shop confidently knowing that your purchases are protected.

Hassle-Free Resolutions:

  • Easy claims process ensures quick handling of any issues.

Transparent Communication:

  • Stay informed at every step, from purchase to delivery and beyond.

Real-Life Scenarios

Lost Package Example:

Situation: A customer orders a product, but the tracking information hasn’t updated in over a week.

Resolution: The customer or business files a claim, and ShipGuard+ verifies the loss. A replacement item is shipped out promptly.

Damaged Goods Example:

Situation: An item arrives broken due to rough handling during transit.

Resolution: The customer provides photos of the damage when filing a claim. ShipGuard+ processes the claim, and a new item is sent out.

Stolen Package Example:

Situation: A package is marked as delivered, but the customer cannot find it anywhere.

Resolution: After confirming the package was stolen, ShipGuard+ either refunds the customer or sends a replacement, based on their preference.

Industry Covered

Ensuring your packages reach their destination as scheduled, minimizing delays and providing timely updates when circumstances change.

Fair and Prompt Resolutions:

Handling each claim with the attention and urgency it deserves.

Customer Satisfaction:

Ensuring that both businesses and customers are happy with the outcome.

Transparency:

Keeping you informed throughout the claims process.

Ontime Delivery

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Choose ShipGuard+ for comprehensive shipping protection that covers all the bases. With us, you’re never left unprotected.