Make a Claim

Make a Claim

A Simple and Streamlined Claims Process

At ShipGuard+, we’ve made filing a claim as straightforward as possible. Whether you’re a business or a customer, our process is designed to be quick, efficient, and hassle-free.

Get Started

Please select the option that applies to you:

Business Claims

Step-by-Step Guide for Businesses:

Access Your Order Management System (OMS):

Log in to your OMS (e.g., Shopify, WooCommerce, ShipStation).

Initiate the Claim

Click the “Submit ShipGuard+ Claim” button on the order page.

Attach Supporting Documents

Upload any photos, receipts, or documents that support the claim.

Locate the Affected Order:

Navigate to the specific order requiring a claim.

Provide Necessary Details

Fill out the claim form, including any relevant information or notes.

Submit the Claim

Review all information for accuracy.

Click “Submit” to send the claim to our team.

What Happens Next:

Confirmation Email:

  • You’ll receive an email confirming receipt of the claim.

Claims Assessment:

  • Our team will review the claim and may reach out if additional information is needed.

Resolution:

  • We aim to resolve claims within 3-5 business days.
  • You’ll receive notification of the outcome and any next steps.

Customer Claims

Step-by-Step Guide for Customers:

Visit Our Claims Page

Go to the Make a Claim page section on our website.

Enter Your Order Information

Provide your order number and email address

Describe the Issue

Select the type of issue (Lost, Stolen, or Damaged).

Provide a detailed description of what happened.

Attach Supporting Evidence

Upload photos of damaged items or other relevant documents.

Submit the Claim

Review all details for accuracy.

Click “Submit” to send your claim

What Happens Next:

Acknowledgment

  • You’ll receive an email confirming that we’ve received your claim

Review Process

  • Our claims specialists will evaluate your submission.

Resolution:

  • We aim to resolve claims within 3-5 business days.
  • You’ll receive notification of the outcome and any next steps.

At ShipGuard+, we’re committed to making the claims process as smooth as possible. Let us handle the details so you can focus on what matters most to you.