How it works

Initial Consultation:

• Schedule a Demo: We’ll meet with you to explain how ShipGuard+ works and answer any questions you might have.
• Tailored Solutions: We’ll assess your specific needs to ensure seamless integration with your existing systems.

Quick Setup:

• Simple Installation: Use our easy-to-install plugin compatible with platforms like Shopify, WooCommerce, and ShipStation.
• Assisted Activation: If you prefer, our technical team can handle the installation and activation process for you.

Transparent Monitoring:

• Once an order is confirmed, customers receive a tracking link to monitor their package every step of the way.
• Real-time updates provide assurance from departure to delivery.

Proactive Communication:

• Automated notifications keep customers informed about their shipment status, reducing customer inquiries and enhancing satisfaction.

Priority Handling:

• Our team prioritizes quick claim resolutions, typically within 3-5 business days.
• We handle all the heavy lifting, so you and your customers don’t have to.

Seamless Integration:

• Continue handling returns, refunds, and exchanges as you normally would.
• Our system works in the background, allowing for a smooth operational flow.

Outcome Assurance:

• We ensure you get the outcome you deserve, enhancing customer satisfaction and loyalty.

Visibility at Checkout:

• During the checkout process, your customers will see the option to add ShipGuard+ protection to their order.
• The option is clearly presented, allowing customers to easily opt-in for added peace of mind.

Opt-In Simplicity:

• For Customers Who Want Protection: They simply select the ShipGuard+ option before completing their purchase.
• For Those Who Don’t: Customers can proceed without any additional steps, ensuring a frictionless checkout experience.

Customer-Initiated Claims:

• If an issue arises, customers can contact your customer service as they normally would.
• No disruptions to your processes or forcing customers to navigate through third-party systems.

Business-Facilitated Claims:

• Your customer service agents can process claims directly through your Order Management System (OMS).
• Simply click the “Submit ShipGuard+ Claim” button on the customer’s order page to initiate the claim.

Direct Support:

• Alternatively, customers can reach out to ShipGuard+ directly via our website or support channels.
• We’re more than happy to assist and ensure a swift resolution.