FAQ’S

ShipGuard+ provides comprehensive protection for your shipments, covering:

• Lost Packages: Items that go missing during transit.
• Damaged Goods: Products that arrive broken or defective due to shipping mishandling.
• Stolen Packages: Shipments that are stolen after delivery to the specified address.

We ensure you’re protected from the moment your package is shipped until it reaches your customer’s hands.

We prioritize quick resolutions to minimize any disruption to your customer service experience. Most claims are resolved within 3-5 business days. Our dedicated claims team works diligently to assess and address each claim efficiently.

If your package is experiencing a delay but is still in transit:

• Continued Monitoring: ShipGuard+ will continue to track the shipment’s progress.
• Delayed Intervention: We step in only if the package is deemed lost based on carrier updates and our internal guidelines.
• Customer Support: If you have concerns about a delay, our support team is available to assist and provide updates.

Unfortunately, ShipGuard+ protection must be added during the checkout process. This ensures immediate coverage from the moment the order is processed. We encourage customers to opt-in at checkout to take full advantage of our protection services.

No, there are no setup fees or monthly subscriptions for businesses. You simply remit the ShipGuard+ fees collected from customers who opt-in for protection.

ShipGuard+ offers easy integration through plugins compatible with popular Order Management Systems like Shopify, WooCommerce, and ShipStation. Our technical team is also available to assist with installation and activation.

ShipGuard+ enhances your customer experience by providing reliable protection against lost, damaged, or stolen packages. This added security builds customer trust, encouraging satisfaction and loyalty. Additionally, our seamless integration and easy claims process help you manage customer issues efficiently, reducing the strain on your support team and ensuring a smooth, hassle-free experience for both your business and your customers.

We provide dedicated support, including:

• Technical Assistance: Help with integration and setup.
• Claims Support: Guidance throughout the claims process.
• Customer Service Training: Resources to help your team effectively communicate the benefits of ShipGuard+.