We’re Here to Help
At ShipGuard+, we pride ourselves on providing exceptional support to both businesses and customers. Whether you need assistance with a claim, technical support, or have general inquiries, our dedicated team is ready to assist you.
Contact Us
Email Support:
- Reach us at [email protected].
- Our team responds promptly to ensure your questions are answered.
Help Center
Explore our comprehensive Help Center for:
Detailed Articles:
- Find solutions to common issues.
- Access step-by-step guides for using ShipGuard+ features.
FAQs:
- Quick answers to frequently asked questions.
Resource Library:
- Downloadable materials, including integration guides and user manuals.
Support for Businesses
Technical Assistance:
- Help with installation and integration of ShipGuard+ into your OMS.
- Guidance on configuring settings to optimize your experience.
Training Resources:
- Webinars and tutorials to educate your team on using ShipGuard+ effectively.
- Best practices for communicating the benefits to your customers.
Account Management:
- Dedicated account managers for personalized support.
- Regular check-ins to ensure your needs are being met.
Support for Customers
Claims Assistance:
- Help with filing and tracking claims.
- Updates on claim status and resolution timelines.
Shipment Tracking:
- Assistance with understanding tracking information.
- Guidance on what to do if there are delays or issues.
General Inquiries:
- Answers to questions about ShipGuard+ coverage and benefits.
Your satisfaction is our top priority. If you have suggestions or feedback on how we can improve our services, we’d love to hear from you. Contact us anytime, and we’ll make sure your experience with ShipGuard+ is nothing short of excellent.