We've Got Damage Control Covered
Receiving a damaged item can be a major letdown. ShipGuard+ ensures that you won’t have to deal with the disappointment alone. Our damaged goods protection is designed to provide swift solutions, so you can enjoy your purchase as intended.
Coverage Details
- Physical Damage: Broken, bent, or cracked items due to shipping mishandling.
- Water Damage: Items damaged by exposure to moisture during transit.
- Defective Packaging: Insufficient packaging leading to item damage.
What to Do If Your Item Arrives Damaged
Take clear photos of the damaged packaging and item from multiple angles.
Keep all original packaging materials until the claim is resolved.
For Customers:
- Navigate to our Make a Claim page and select “Customer Claims.”
- Fill in your order information and attach photos.
- Provide a detailed description of the damage and submit.
For Businesses:
- Access the customer’s order via your OMS.
- Click “Submit ShipGuard+ Claim.”
- Include all relevant details and attachments before submitting.
Our Commitment to You
Prompt Action: We aim to assess and resolve damage claims swiftly.
Options for Resolution:
- Replacement: Receive a new item as quickly as possible.
- Refund: Opt for a full refund if preferred.
Continuous Updates: Stay informed with regular communication from our team
Enhancing Future Deliveries
Your feedback helps us work with carriers to improve handling practices. Together, we can reduce the occurrence of damaged goods and enhance the overall shipping experience.
With ShipGuard+, damaged deliveries are just a temporary setback. Trust us to make it right, so you can get back to enjoying your purchase.
Experience worry-free shopping and shipping with ShipGuard+—your partner in package protection.